Our client, a leading multinational bank, is on the lookout for Senior Business Analyst with the experience in working on IT Service Management enhancement projects in banking industry.

Job Description :- 

Enhancing the IT Service Management (ITSM) project management capabilities of IT department in the client organization.

Analyse workload of each project and task

Adjust master schedule of each project

Gather Business Requirement from business users and draft relevant documents (e.g. Business Requirement Definition doc, workflows) and corporate with business user to complete the documents.

Draft IT Service Management (ITSM) guidelines for IT department, the template of IT Service Management (ITSM) deliverables (e.g. Policy, Standard, Procedure, Manual, Roles and Responsibilities, etc) and the project status reports for IT Service Management (ITSM) enhancement

Other relevant tasks (e.g. meeting facilitation, documentation, proposal of further improvement etc.)

Requirements :- 

· Business Analyst experience (Over 3 years)

· Business Requirement gathering & definition experience (Over ? year) related to Financial Industry

· Documentation experience in project management context (PowerPoint, Excel, Word skills are required)

· Systematic knowledge of IT Service Management(ITSM) (e.g. ITIL)

· Business level Japanese language to liaise with stakeholders in Japan

· Client-facing experience

· Working experience in a consulting firm & financial industry

Interested candidates may apply through the application system or send it to sgrscontracting@morganmckinley.com. Shortlisted candidates will be notified.

Morgan McKinley Pte Ltd

Koh Boon Sien

EA License No: 11C5502

EA Registration No. R1110345