Customer Service Officer (Digital Contact Centre)
Leading Utilities Group company
Duration: 12 months extendable/convertible
Working Location: Kallang Sector
Working hours: 8.00am – 5.30pm, 8.30am - 6.00pm (Monday to Friday) and Alternate Saturday 08.00am – 1.00pm
Salary: Up to $2600 + Up to 3 months bonus per year
Job Responsibilities
Answer incoming queries (Live chat) and address in a professional and timely manner
Provide accurate and detailed information to customers regarding products and services
Resolving customer issues, complaints or concerns with empathy and problem-solving skills
Documenting customer interactions and maintaining accurate records in the database
Adhering to company policies and procedures while maintaining a positive and customer-centric attitude
Adhoc duties as assigned by Supervisor
Job Requirements
At least 2 years of experience in contact centre handling voice and/or non-voice channels (live chat)
Possess excellent interpersonal, communication and customer service skills
Able to work independently in a face-paced environment while being a cohesive team member
Self-directed, able to multi-task, self-motivated and able to work under pressure
Possess initiative to respond to customer’s needs with a commitment towards service excellence
Proficient in MS Office applications
As this position is urgent, interested applicants please WHATSAPP Kenneth at 9129 5112 and indicate the following:
Name:
Availability to start work:
Nearest MRT to your Residential area:
EA Personnel No: R1988043
EA Personnel Name: Bertram Lee
EA License No: 01C4394
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