We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy

Assist customers in navigating respective website and online services

Maintain accurate records of customer interactions and transactions

Collaborate with other team members to improve processes and enhance customer satisfaction

Stay up-to-date with product knowledge and company policies

To consistently meet set KPIs without compromising on quality service delivery

Requirements

Strong communication skills, both verbal and written

Customer-focused with a genuine passion for helping people

Basic computer proficiency

Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at recruit@haileck.com

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Singapore?

What's your expected monthly basic salary?

How many years' experience do you have as a Customer Care Consultant?

Have you worked in a call centre before?