We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

Handle inbound/ outbound calls, emails, and chats from customers with professionalism and empathy

Provide assistance to customers with online services and enquiries, including websites, web forms, mobile applications, Internet WebChat, and Chatbot support

Maintain accurate records of customer interactions and transactions

Collaborate with other team members to improve processes and enhance customer satisfaction

Stay up-to-date with product knowledge and company policies

To consistently meet set KPIs without compromising on quality service delivery

Requirements

At least 1 year of working experience in a call center or service center, or a similar environment

Strong communication skills, both verbal and written

Customer-focused with a genuine passion for helping people

Having prior experience in managing government projects would be an advantage

Basic computer proficiency

Ability to work well in a team and adapt to a fast-paced environment

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at recruit@haileck.com