Leading Utilities Group company
Call Centre Officer (Long Term) Voice & Non Voice, Geylang Bahru ~
Duration: 9 months extendable/convertible
Working Location: Kallang Sector
Working hours: 08.00am – 5.30pm or 08.30am – 6.00pm (Monday to Friday)
Up to 3 months bonus per year
Job Responsibilities
Manage customer’s enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to achieve customer satisfaction
Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment, etc)
Ensure productivity and quality standards are met
Other ad-hoc duties as assigned
Job Requirements
At least 2 years of experience in contact centre handling voice and/or non-voice channels
Strong customer service skills
Excellent communication, written and interpersonal skills
Ability to work independently while being a cohesive team member
Book NOW to avoid disappointment!
As this position is urgent, interested applicants please WHATSAPP Bertram at 8189 1194 and indicate the following:
Name:
Availability to start work:
Nearest MRT to your Residential area:
"Call Centre Officer (Long Term)"
EA Personnel Name: Bertram Lee
EA Personnel No: R1988043
EA Licence No: 01C4394
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