Job Responsibilities:

Process and follow up with day-to-day administrative support on customer order processing and billing all related as well, service providers and internal functions.

Execute timely shipping arrangements with overseas’ customers and local hospitals/customers as well, forwarders or respective service providers & related functions.

Coordinate with customers via emails and phone, receive requirements from customers and feedback to customers in time and keep tracking.

Generate billing invoices and shipping documentations (e.g. packing lists, commercial invoices and others) depending on customs and customer requirements for local and overseas export shipment.

Coordinate and follow-up on new customer’s requirement.

Process and follow-up on RGA and product complaints for product replacement or credit transaction.

Process CN (Credit notes) and DN (Debit Notes) requisition for required transactions.

To communicate with customers and follow up with the advance payments/outstanding payment. To upload tax invoices into SG hospital panel for payment etc.

To coordinate/Liaise with forwarders and warehouse for all outgoing shipments/samples shipments/SG deliveries.

Monitor local safety stocks for local hospitals. Timely reporting with monthly inventory status/ageing report for local SG hospitals.

Preparation of L/C bills of exchange & Bank documents for submission and negotiation of L/C to the bank up to the funds received from customers.

Working closely with sales & RA on the target distribution countries to ensure customers’ orders comply with local regulatory requirements.

Process the POs and shipments for FTZ drop shipments for BIOXIN, Raise PO to BIOXIN upon receipt of orders from customer, follow up and coordinate with BIOXIN/Vendor for the timeline schedule to ship to customer.

Communicate with vendors on purchasing of non-production materials. Follow up to ensure that the purchased items arrived on time in order to meet Customers’ needs.

Generate and process the Weekly cycle count list to store.

Set up/update the WI/SP processing flow for planning/store related. Quality system maintenance - departmental documentations/records improving and upgrading.

File all correspondence to comply with SOP and WI.

Take charge of the customers and ensure the smooth operations of the order delivery to customers.

Chase AR outstanding payment for SG local hospital as well as overseas LC.

Upload the AR tax invoices + support Dos to SG local hospitals NHG AP direct panel/website for payments. Government panel/website required ‘singpass’ to access and upload.

To support all the internal and external audit for Customer Services, Purchasing and Store. To support for all filing to be done in Singapore for auditing. Examples: to match the signed packing lists with tax invoices/shipping documents. POs/correspondence etc for audit requirement.

Perform any other ad-hoc duties as requested by Customer Service Manager.

Job Requirements:

Minimum GCE A level, university, Post-graduate education.

Experience in orders processing & fulfilment, international logistics, shipping and L/C documentation.

Experience in a customer service role.

Excellent telephone manner.

Passionate about customer service.

High level of integrity and able to work under stress and deliver work schedules.

Good communication and interpersonal skills.

Self-starter and independent.

Meticulous and initiative individual.

Please send your resume in MS WORD to hr-bpi@bioptimalg.com indicating your current and expected salary.

We regret that only shortlisted candidates will be notified.