Customer Service Coordinator (MARINE/ELECTRONIC)
Location: West (Tuas - transport provided from Tuas Link MRT)
Working hours: 5 days, Mon to Fri (8.30am to 5.30pm)
Salary (commensurate on experience): Up to $4200 + AWS + Variable Bonus + OT
Duration: Permanent
Industry: Manufacturer
Main Responsibilities:
Responsible for processing of customer enquiry through emails and phone calls
Liaise with customers on their service enquires
Provide information in answer to inquires about accounts, products and services to the customers and must interact with them]
Able to generate sales from customers enquires
Liaise with customers on fulfilment discrepancies
Ensure effective customer service by coordinating service requirements of the customer with other department as necessary
Proper planning on allocation of service engineer for job assigned
Handling Purchasing matter as per customer enquires
Ensure assigned vessels are monitored constantly
Taking extreme care when assigned engineers onboard executing jobs
Spare used by engineers onboard must always approved by customers
Requirements:
Min Diploma in Electronics & Electrical
1-2 years working experience in Marine Navigation system Industry
Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
Email to joie@searchpersonnel.com.sg
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