Role: Call Centre Representative (ADHOC) x20

Project duration: 3 months starting from 1st October (Subject to extension)

Salary: $12/hr (Bi-weekly salary)

Working location: East (Near to Bedok mrt station)

Working Schedule: Monday to Friday - 830am to 6pm (Min 6 hours per day + 2 days per week upon activation)

Job Responsibilities:

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.

• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.

• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.

• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.

• Build sustainable relationships and engage customers by taking the extra mile.

Job Requirements:

• Min ‘O’ levels with 2 years contact centre/customer service experience.

• Fresh diploma/degree graduates are welcome to apply.

• G50 Background required.

To apply, please kindly WhatsApp me at wa.me/6583687227

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration. We regret only short-listed candidates will be notified.

Ong Wen Jie

Reg No: R21101312

TDCX Talent Solutions Pte. Ltd

EA License No: 23C2024

EA Personnel Name: Belinda Yang

EA Personnel No: R1110895