Customer Service Officer/Receptionist - FULL TRAINING PROVIDED
Location : Ubi
Working hours : 5 days work week, Monday to Friday 8:30am - 5:30pm
Salary (commensurate with experience): Up to $3200 + Variable Bonus
Duration : Permanent
Industry : Electrical Appliance
Main Responsibilities:
Provides professional customer support on call enquiries and walk-ins to promote our products
Schedules services/ repairs for technicians on a daily basis.
Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customer
Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
Monitors the parts and products under QCR until replacement part is received
Follow up with QA on any quality related issues during services.
Safekeeping of Customer Service Department's files and records
Up keeping of Showroom to ensure tidiness and cosy ambience at all times
Recommend customer on products range, fees of service charges and company promotion offers.
Maintained high service standards and achieving set KPI
Requirements:
Candidate must possess Minimum NiTEC, HiTEC or Diploma holder in any field or equivalent.
Minimum 1-2 years’ experience in customer service call center preferred
Candidate without experience is welcome to apply as FULL TRAINING PROVIDED
Able to work in a fast-paced environment with good computer skills
Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
Email to: xinyi@searchpersonnel.com.sg for more information.
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