Collections/Accounts Receivables Manager [Financial Institutes/Credit Lenders]
Location : Sin Ming Drive
Working hours : Monday - Friday 9am - 6pm
Salary (commensurate with experience) : Up to $6500 + AWS + Performance Bonus + 14 Days Annual Leave
Duration : Permanent
Industry : Automotive/Automobile
Main Responsibilities:
Execute and oversee the collections department’s daily operational activities
Analyse collections MIS to implement effective collection strategies and meet target delinquency & bad debt rates
Collaborate with other departments to enhance overall customer experience and resolve issues
Manage communication with customers regarding overdue accounts, using a balanced approach of firmness and empathy.
Ensure adherence to legal and regulatory requirements related to collections and hire purchase agreements.
Maintain accurate records of customer interaction and payment agreements.
Identify and implement process improvements to streamline collections operations and adoption of best practices
Effective deployment of collections tools including site visits and legal avenues to improve recoveries viz-a-viz costs
Other ad-hoc activities assigned
Requirements:
Minimum 5 years’ proven collections experience in the hire purchase or financial services industry
Minimum Diploma or equivalent qualification
Strong leadership skills, with experience developing a team
Experience in Auto hire-purchase collections & recoveries is an added advantage
Bilingual in English and Mandarin to converse with Mandarin speaking associates
Email to: diana@searchpersonnel.com.sg
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