Customer Service Officer (Inquiry/Quotation)

Location: Ang Mo Kio (Few bus stops from Yio Chu Kang MRT)

Working hours: 5 days’ work week, Monday to Friday 8.30am to 5.30pm

Salary (commensurate with experience): Up to $4200 + Bonus

Duration: Permanent

Industry: Semiconductor & Electronic

Main Responsibilities:

Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests

Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation

Prepare and submit quotations to customers promptly

Prepare and submit documents required by customers in their respective management systems

Proactively update customers on their order status and shipment schedules

Maintain accurate and updated records of spare parts price lists for customers

Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments

Prepare and submit documentation to assist customers with custom queries

Work closely with internal teams to manage customers’ issues & solution implementation

Requirements:

Degree or Diploma holder with at least 3 years of relevant working experience

Candidates with more years of relevant working experience will be considered for senior position with higher remuneration

Strong command of spoken and written English

Able to work after office hours when required

Bilingual in English and Mandarin to liaise with Chinese speaking clients who converse in Mandarin only

Email me at joie@searchpersonnel.com.sg