Assistant Operation Manager (Airfreight)

Location : Bukit Merah (Few bus stops from Tiong Bahru MRT)

Working hours : 5 days (Monday-Friday office hours)

Salary (commensurate with experience): Up to $4700 + AWS +Bonus + Mobile + 14 days Annual leave

Duration :Permanent

Industry : Logistics/Freight - MNC

Responsibilities

Supervise daily air import and export activities to ensure timely processing and delivery of shipments.

Review shipping documents such as MAWB, HAWB, permits, and customs declarations to ensure accuracy and compliance.

Verify costing and billing to ensure correctness and timely invoicing

Monitor team workloads, operational timelines, and resource allocation.

Liaise with airlines/co-loaders, freight forwarders, customs brokers, and ground handling agents to ensure smooth cargo movement.

Coordinate with warehouse and transport teams for inbound and outbound cargo arrangements.

Ensure shipment status updates are communicated clearly to internal stakeholders and customers.

Lead, train, and support a small team of air operations executives to meet performance and service standards.

Act as the first point of escalation for operational issues and client concerns.

Support recruitment, onboarding, and continuous development of operational staff.

Ensure adherence to internal SOPs and external regulatory guidelines (CAAS, IATA, Singapore Customs, etc.).

Prepare operational reports and track performance metrics, including KPIs such as delivery timelines, service levels, and cost control

Participate in audits and internal control checks.

Identify areas for improvement and implement process enhancements for operational efficiency.

Work closely with the Sales & Marketing team in supporting budget planning and managing vendor costs.

Requirement:

Diploma or Degree in Logistics, Supply Chain Management, or a related discipline.

Minimum 2-3 years of airfreight operations experience (import/export), with a minimum of 1–2 years in a supervisory or team lead role.

Sound knowledge of air cargo procedures, customs clearance, documentation, and Tradenet processing

Proficient in Microsoft Office tools and logistics systems such as Tradenet and CCN (CUBEforall).

Familiar with bonded warehouse operations, Free Trade Zones (FTZ), and handling time-sensitive cargo such as perishables and pharmaceuticals (preferred).

IATA Dangerous Goods Regulations (DGR) certification.

Air Cargo Security training or equivalent.d.

Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to joie@searchpersonnel.com.sg