Manage email inbox and ensure all queries are responded to in a timely manner
Draft and respond to queries and feedback via email in a professional manner
Escalate and report complex cases to supervisor for guidance
Keep records of user enquiries/issues and replies
Monitor email trends to identify common questions or issues and suggest improvements to the list of FAQs
Track and update completion of e-learning quiz on Excel
Escalate cases of non-completion to supervisor for guidance
Generate reports and statistics
Liaise with vendors and partners on event coordination and feedback
Perform general administrative duties as assigned
Assist in ad-hoc matters when necessary
The Talent
Proficient in MS Excel, Word, PowerPoint and Outlook
Good command in English
Good communication and interpersonal skills
Good writing skills
Meticulous and systematic with administrative procedures
Able to work independently and as a team
Good organisational skills
Past experience in replying to queries and/or using a CRM system will be advantageous
Next Steps
Drop your resume and contact us to follow-up, or send your resume to yueshan.wu@adecco.com
Email Topic: General Admin
Only shortlisted candidates will be contacted
Wu Yue Shan
EA License No: 91C2918
Personnel Registration Number: R25138923
| 1) Never Pay to someone for a job, test or interview. Be aware, if they ask you for job processing fees, training fees or advance payment to make your job secure, etc. |
| 2) Don't Share your personal bank details in any case. |
| 3) If anyone asks money for a job on jobsinsingapore.in please report us. |