Our client focused on delivering world-class passenger experiences and strengthening the airport's position as a leading global air hub.
Customer Service Supervisor @ Changi Airport | Up to $3000
Opportunity
3 - 4 days between Mon to Sun: 7am to 7pm / 7pm to 7am
East | Changi Airport
1-year renewable contract & completion bonus
Gross Up to $3000
Job Responsibilities
Supervise and manage frontline staff, including scheduling, performance, and service standards.
Handles any escalation and service recovery.
Ensuring of smooth operations across the counters at different terminals.
Manage driver queues and assign bookings efficiently.
Support remote passenger enquiries and bookings via video concierge.
Ensure smooth traffic flow and sufficient vehicles to meet demand 24/7.
Oversee holding areas and enforce driver compliance.
Register and maintain records of GTC drivers accurately.
Requirements
Prior experience in supervisory positions preferred
Prior experience as a Concierge / Receptionist / Admin Assistant would be an advantage
Strong interpersonal skills, preferably bilingual
Service-oriented, able to effectively serve passengers and answer any enquiries in a professional manner;
Proficiency in operating relevant systems, including but not limited to booking applications
Ability to handle monetary transactions accurately and responsibly, including the use of POS terminals and issuing receipts where required
To Apply
Click apply & send in your resume to zhicheng.wong@adecco.com
Kindly note that only shortlisted applicants will be contacted.
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