To handle policyholders’, distribution representatives’, and business partners’ queries on products and services via email and written channels, ensuring a positive customer experience.
???? Responsibilities
Respond promptly to enquiries and requests received via email, mail, and fax within expected turnaround times.
Manage and resolve issues related to insurance and policy matters.
Assess and handle appeals, feedback, and minor complaints from multiple channels.
Deliver excellent customer service to maintain high satisfaction levels.
Support ad-hoc assignments and tasks delegated by the Section Head.
Take accountability for business and regulatory compliance risks, ensuring proper mitigation steps.
Stay updated on industry trends, regulations, and best practices in risk management.
Proactively highlight potential concerns and share risk management practices.
???? Requirements
Minimum Diploma qualification.
Meticulous, accurate, and able to consistently produce quality work.
Strong customer service orientation with a drive for service excellence.
High integrity, accountability, and a positive work attitude.
Team player with good communication and interpersonal skills.
???? Interested Applicants
If you’re eager to make a meaningful impact in customer experience, we want to hear from you!
Please send in your resume to:
Go.aiwei@cornerstoneglobalpartners.com
Go Ai Wei (R1440661)
Cornerstone Global Partners
EA License Number: 19C9859
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