Our client is a prestigious luxury maison with a strong heritage in watchmaking and fine jewelry. We are looking for a Aftersales Administrator, you will serve as the bridge between clients, sales teams, and after-sales service.

The Opportunity

Our client is a prestigious luxury maison with a strong heritage in watchmaking and fine jewelry. We are looking for a Client Care Specialist / Customer Service Administrator, you will serve as the bridge between clients, sales teams, and after-sales service.

Key Responsibilities

Provide professional support on after-sales service and repairs, ensuring timely follow-up with clients and smooth coordination with technical teams.

Manage client communications via in-store, phone, and email channels, ensuring all inquiries and appointments are handled efficiently.

Monitor client satisfaction (including Net Promoter Score) and propose actions to enhance customer experience.

Maintain accurate records of service orders, spare parts inventory, and boutique reports, ensuring compliance with Maison standards.

Support the boutique team in retail operations, product knowledge sharing, and ad-hoc administrative or operational tasks as required.

The Talent

Minimum 3 years' experience in customer service, after-sales, or retail operations, preferably in luxury retail or premium service environments.

Strong communication skills, both verbal and written, with fluency in English; Mandarin or another Asian language is an advantage.

Detail-oriented with strong follow-up skills, problem-solving mindset, and ability to manage multiple priorities.

Proficient in MS Office applications, organized, and able to work independently as well as collaboratively in a team.

Next Steps:

Prepare your updated resume, including current salary details (base, incentives, AWS, etc.) and expected package. Click 'Apply here' or email to zoe.siow@adecco.com. Only shortlisted candidates will be contacted.