Responsibilities
Provide frontline operational support, which include explaining filing requirements and documents needed for applications.
Handle users' enquiries and process applications over the counter.
Process high-volume online applications efficiently and effectively within timelines.
Liaise with internal stakeholders to provide support services for users
Manage day-to-day system requests, liaise with technical support specialist to resolve issues raised from internal or external stakeholders.
Conduct physical delivery and explain official documents to parties; track, monitor, and verify service status in adherence to timeline.
Participate in projects to improve existing workflows and update of SOPs.
Requirements
At least 3 years of relevant working experience
Able to perform field duties outside premises which involves travelling around Singapore using public or own transport (reimbursable up to $120/month)
Able to work under pressure, independently as well as in a team
Excellent customer service experience with members of the public and external stakeholders
Excellent communication skills (both verbal and written)
Conversant in use of IT and related applications
Next Step
Drop your resume and contact us to follow-up, or send your resume to eason.toh@adecco.com
Email Topic: Admin Executive
Only shortlisted candidates will be contacted
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