Greet and engage every customer in a friendly and professional manner.
Serve as the first point of telephone contact for customer support requests.
Accurately collect and update customer personal details, vehicle registration, and ownership information; raise change management forms as needed.
Log all customer interactions, including compliments and complaints, in the CRM system.
Ensure complete and accurate data entry in CRM and schedule appointments across all service centres.
Screen technical calls and assign them to the correct Customer Service Advisor (CSA) and payment method.
Optimize workshop capacity by efficiently assigning vehicles to service centres.
Offer general advice to customers in a timely and professional manner.
Assist in generating daily, weekly, and monthly operational reports.
Hand over vehicles to customers with a basic explanation of completed work.
Requirements:
Minimum O level with at least 2 years of experience in the customer service industry.
Strong customer service and communication skills.
Ability to work under pressure in a fast-paced environment.
Customer-focused with a proactive service mindset.
Working Hours : Monday to Friday: ?8am to 530pm, ?Alt Sat, 8am - 11am, OT payable
Working Location: near Mountbatten
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word/pdf format to ashley@peopleprofilers.com
We regret that only shortlisted candidates will be notified
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