Logistics Customer Service Executive (Air Freight Export/ MNC)
Responsibilities
Direct Contact with Customers with outstanding friendly and reliable service offered
Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
Check on the Export Documents Compliance when processing the export work order
Apply the correct export permit and other export custom processed on timely manner
To answers all call within 3 ringing tone (without fail)
Monitor the onboard status without fail and to informed customer on any irregularity
Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team
Always ensuring that the Airfreight rates apply is correct and updated.
Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
Ensure that all monthly customer report is submitted on timely manner without fail
Liaising with internal and external stakeholders for shipment status and handling
Ensuring all shipments are duly accounted and arranged as per SOP
Working with Sales / other function groups for special arrangements
Requirements
Minimum Diploma
2 years’ experience within the same industries / field
Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)
HOW TO APPLY:
Interested applicants, please click on “Apply Now” or submit your resume to ref71@trustrecruit.com.sg
We regret only shortlisted candidates will be notified.
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