Pineapple MMA is Singapore’s leading Muay Thai and MMA gym, home to world-class coaches and an energetic community of fighters, fitness enthusiasts, and everyday people striving to be their best selves.

Join the Pineapple MMA teamand get a front row seat to all the Muay Thai action. As a front desk executive, you will play a vital role in providing a memorable gym experience and help keep the gym running smoothly.

You’re easygoing, friendly, and naturally great with people. When challenges arise, you’re the first to say, “Let’s figure this out!”

Oh, and we love team players! This job is not for you if you’re a “not my job scope” person.

With a growing member base and a commitment to quality training and experience, you’ll be the first face members and guests see, the person who sets the tone for their entire experience. This role is perfect for someone who thrives in a fast-paced, people-focused environment and takes pride in delivering warm, confident service every single day.

Key ResponsibilitiesMember Experience & Customer Service

• Deliver exceptional service at check-in, during purchases, and for all member enquiries — always with professionalism, friendliness, and Pineapple energy.Build familiarity and trust with members so everyone feels welcomed and part of the Pineapple community.
• Assist with class bookings, private session requests, and product recommendations.
• Support in-gym events, activations, and campaigns to enhance member engagement and retention.

Front Desk Operations

• Handle all front desk tasks including class check-ins, membership enquiries, retail purchases, and phone/email communication.
• Process client transactions accurately (purchases, membership activations, freezes, renewals, cancellations) on Mindbody.
• Manage daily opening/closing procedures to ensure smooth operations and a clean, ready facility.
• Coordinate with coaches and the operations team on class flow, private session schedules, and studio needs.

Administration & Facility Support

• Maintain stock levels for retail items, towels, and front desk supplies.
• Ensure that studio facilities are maintained up to standards
• Liaise with vendors and report facility issues promptly to keep the gym safe, clean, and fully functional.
• Make sure the studio facilities are in top condition and always ready for use.
• Support simple administrative tasks such as data entry, reporting, and member follow-ups.

Requirements

• 1–2 years of experience in customer service, F&B, retail, hospitality, or front-desk environments preferred.
• A natural people person that is easygoing, friendly, and someone others naturally connect with
• Highly dependable, detail-oriented, and calm under pressure, thrives in structured, fast-moving environments.
• A strong communicator with a good command of English
• Organised, proactive, and calm under pressure
• A true team player who keeps the vibes positive and the work flowing
• Able to work a variety of shifts, including weekends/public holidays.
• Bonus: You love Muay Thai, fitness, or just being part of a great gym community

Apply directly or via email: hello@pineapplemma.com Subject line: Studio Front Desk Executive Application – [Your Name]

Job Type: Full-time

Pay: $2,400.00 - $3,800.00 per month

Benefits:

• Employee discount
• Gym membership
• Professional development

Work Location: In person