Responsibilities:

Manage customer emails and calls to coordinate and arrange delivery orders efficiently.

Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.

Respond swiftly to customer inquiries, ensuring prompt resolution.

Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.

Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.

Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.

Foster a positive, empathetic, and professional attitude towards customers at all times.

Collaborate and communicate effectively with internal departments to ensure seamless service.

Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.

Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements:

Good knowledge of Microsoft applications (Excel, Word, etc)

Experience working in a customer service focused environment

Ability to multitask, prioritize, and manage time effectively

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref71@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171