Backend Customer Support
Join a Leading Life Insurance Company – Empowering People, Enriching Lives
Job Highlights:
?? 5-day work week
?? Positive and collaborative team culture
?? Career growth in the financial services industry
Job Description:
If you are passionate about delivering excellent customer experiences through digital platforms, and meticulous, service-driven individual, join our Digital Communications team! You’ll play a key role in handling policy-related enquiries from customers and partners, contributing to seamless service delivery and building trust in our brand.
Your Role:
Respond to email, mail, and fax enquiries from customers, distribution representatives, and business partners.
Provide accurate information and resolve insurance-related matters in a timely and professional manner.
Manage appeals, feedback, and minor complaints effectively across various channels.
Deliver consistent, high-quality service aligned with company standards.
Support compliance efforts by identifying potential risks and taking proactive measures.
Take on ad-hoc assignments and contribute to team initiatives as required.
What We’re Looking For:
Min Diploma holders
Strong attention to detail and good written communication
Good interpersonal and problem-solving skills
Able to manage responsibilities with integrity and accountability
How to apply:
If you’re eager to make a meaningful impact in customer experience, we want to hear from you!
Please send in your resume to:
Go.aiwei@cornerstoneglobalpartners.com
Go Ai Wei (R1440661)
Cornerstone Global Partners
EA License Number: 19C9859
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