Adecco is partnering with a well-established international logistics solutions provider, and we are looking for a Logistics Operations Analyst (Cross-Border Logistics) to join their business permanently. The successful incumbent will manage the end-to-end logistics operations for strategic accounts, working closely with internal teams and external partners to ensure service reliability, performance consistency, and operational improvements across multiple supply chain touchpoints.

Role Type: Permanent, Full-time

Location: East Region

Working Hours: Monday - Friday, 8.30am to 5.30pm (hybrid working model)

Salary Package: Up to SGD 8,000 monthly + Bonus

The Job:

Own the operational performance of assigned strategic client accounts across international logistics lanes.

Coordinate closely with third-party logistics partners, freight providers, and last-mile operators to ensure consistent and reliable service delivery.

Monitor operational performance through data, dashboards, and reporting, identifying risks, trends, and improvement opportunities.

Act as the central coordination point during service disruptions, exceptions, or escalations.

Support the rollout of new logistics lanes, service models, and client onboarding initiatives.

Contribute to the development and maintenance of operational standards, service processes, and performance frameworks.

Review SLA performance on a regular basis and support corrective actions when service outcomes fall below expectations.

Work cross-functionally to drive operational discipline, visibility, and execution excellence.

The Talent:

Degree in Supply Chain, Business, or a related discipline.

4-5 years of experience in international logistics, cross-border e-commerce, parcel freight, or fulfilment environments.

Hands-on exposure to 3PL coordination, air freight operations, and last-mile delivery management.

Working knowledge of export processes, customs requirements, and air cargo operations; experience handling Dangerous Goods (DG) is highly advantageous.

Comfortable operating in fast-paced, SLA-driven environments with multiple internal and external stakeholders.

Strong analytical capability, including Excel-based analysis and working with structured operational datasets.

Experience supporting key or high-volume client accounts, including performance tracking and service improvement initiatives.

Structured, adaptable, and execution-focused, with the ability to manage complexity and change effectively.

Next Steps:

Prepare your updated resume and apply via this application or send your resume in MS Word format to vanessa.lew@adecco.com. We look forward to connecting with you.