Customer Service Executive (Air Freight / Logistics)

Location : Changi Cargo (direct bus from Tampines East or Pasir Ris)

Working hours : Monday - Friday, 9.00am - 6.00pm, Alternate Saturday 9am-1pm after probation Salary(commensurate on experience) : Up to $3800 + Performance Bonus + 12 days Annual leave

Duration : Permanent

Industry : Logistics / Freight Forwarding

Main Responsibilities:

Act as the main point of contact for customers on airfreight inquiries

Coordinate closely with customers on shipment requirements and updates

Prepare and provide accurate quotations based on customer requests

Follow up on quotations and support conversion to confirmed bookings

Liaise with internal teams (operations, warehouse, accounts) for smooth execution

Assist SOE in handling daily sales support and customer servicing tasks

Monitor and update customers on shipment status when required

Maintain proper records of quotations and customer communications

Support ad-hoc duties assigned by SOE

Requirements:

Minimum ITE/Diploma in related field.

1–2 years of experience in logistics or freight forwarding is preferred. Entry-level candidates with relevant exposure are welcome to apply

Basic knowledge of airfreight processes and terminology

Experience in quotation handling / customer service in freight industry is preferred

Email to joie@searchpersonnel.com.sg