Customer Service Executive manages end-to-end sales operations for assigned territories, acting as the key liaison between customers, Sales, factory, and logistics partners. Responsibilities include handling quotations, order processing, pricing checks, payment follow-ups, delivery coordination, and shipping documentation. The role also covers after-sales support such as complaints, returns, and credit/debit note issuance, while ensuring compliance with LC terms, credit limits, and company policies.

Additionally, the role involves coordination with internal teams, maintaining accurate customer data in ERP systems (SAP), and responding to customer enquiries.

Requirements:

Degree in any discipline

Minimum 5 years’ relevant experience in import/export documentation

Knowledge of LC advantageous / essential

Proficient in MS Office (especially Excel)

Hands-on experience in SAP system

Experience in cross-cultural environments and regional markets (SEA, Australia, China, Korea) is an advantage

Additional Information Required (Please include in your application):

·       Career Summary

·       Reason(s) for Leaving Previous Employment

·       Availability

For a quicker response, kindly email your application directly to:

ivyho@recruitexpress.com.sg

Ivy Ho Sook Feng (CEI No.: R1104473)

Recruit Express Pte Ltd

EA Licence No.: 99C4599

We regret that only shortlisted candidates will be notified