Key responsibilities
Customer Admin Officer (3 to 6 Months Contract)
Attend to enquiries and requests from phone calls in a professional and prompt manner.
Keying entries into the system.
Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
Ensure effective and timely follow-up as promised to customers.
Alert management of issues and concerns that require escalation for complete resolution.
Work closely with stakeholders on the service request requirements.
Deliver service requests within stipulated service standards.
Work collaboratively as a team to clear all queues in the system promptly.
Attend all compulsory training sessions and team huddles as scheduled or requested by management to maintain service quality and operational alignment.
Undertake projects or other responsibilities as assigned.
About you
Preferably 'A' Levels or Diploma holder with relevant working experience.
Interested candidate, please sent your resume in MS Word format to bfcg11@recruitexpress.com.sg
Andy Low Soon Meng (R1104601)
Recruit Express Pte Ltd
EA Licence No: 99C4599
We regret that only shortlisted candidates will be notified.
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