Permanent job opportunity

Great remuneration & benefits

Great career progression

5 days work week, normal office working hour

With good experience in ITIL are welcome

Location: Ubi

Responsibilities:

Assist and support service request, issues tracking and documentation.

Assist in customer communication.

Maintain all service documentation and records.

Coordinate internal teams to fulfil customer service requests.

Assist preventive maintenance (routine checks), firmware update and related maintenance activities as per contract frequency.

Update and track internal inventory and update documentation.

Requirements:

Diploma or Degree in Engineering, IT, Network Engineering, or related field.

Minimum 2–3 years of experience in technical support, service operations, and basic logistics coordination.

Exposure to a technology-driven or service delivery environment preferred.

Familiarity with ITIL processes (Incident, Problem, Change Management).

Ability to track multiple service requests and issues, ensure timelines are met.

Basic understanding of IT or technical service workflows.

Experience in troubleshooting system or network-related incidents.

Ability to work in a high-pressure, 24/7 operational environment.

Focused on responsiveness, service recovery, and satisfaction.

Strong ability to maintain accurate records and reports.

Able to coordinate and facilitate between technical and non-technical teams.

Proactive in identifying issues and driving resolution.

Willingness to participate in on-call support rotation.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

Last drawn salary

Expected salary

Notice period

Reason for leaving

We regret only shortlisted candidates will be notified.