Job Responsibilities:

Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customers satisfaction and operational efficiency.

Ensure good customer service through professional and timely handling of customers’ enquiries, orders, quotations, service requests, concerns and escalations.

Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.

Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence

Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.

Build and maintain strong relationships with customers, internal departments and senior management.

Maintain accurate and detailed documentation including customer reports and operational records.

Ensure compliance with company and customer policies, quality standards and regulatory requirements.

Job Requirements:

Bachelor’s Degree or Diploma in Business Administration, Engineering, Operations Management or related field

Minimum 5 years of relevant working experience in a managerial or senior leadership role

Experience in machinery, equipment or technical service industry will be an added advantage

Customer-focused mindset and excellent communication skills

Strong leadership and people management skills

Strong decision-making skills and problem-solving skills, with the ability to manage conflicts, build consensus and align multiple stakeholders

Strong multi-tasking, organizational and time-management skills in a fast-paced environment.

High self-drive, meticulous and good analytical skills

Able to work after office hours when required (for urgent customer support).

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref78@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.