As an Associate Executive, Operations Support (Claims & Refunds) you will be responsible for reviewing and processing commuter refund claims, handling related customer enquiries and supporting administrative tasks.

Key Tasks you will be involved in

Review, investigate, and authorize commuter refund claims submitted through various claims

channels, ensuring accuracy and compliance with company policies and guidelines.

Assess and approve all eligible refund claims prior to the scheduled collection date.

Manage and resolve customer enquiries related to refund matters via hotline, including handling

disputes and disagreements professionally and efficiently.

Respond to public transport operators’ requests for reports and provide support for claim-related

enquiries.

Perform ad-hoc administrative duties, including data compilation and report generation as

required.

What You’ll Gain

At SimplyGo, our people are at the heart of everything we do.

We ASPIRE to create a supportive and inclusive workplace where you can thrive.

Here’s what you can look forward to:

Professional

Continuous growth through training, mentorship, and development.

Career pathways with room to advance and expand your skills.

A culture of collaboration that celebrates innovation, respect, and teamwork.

Individual

An attractive annual compensation package that values your contribution.

Comprehensive benefits to support your lifestyle and wellbeing.

Flexibility with hybrid work options and supportive arrangements.

Wellbeing initiatives designed to keep you healthy, balanced, and engaged.

How to Apply 

Send us your resume with a short note telling us what excites you most about this opportunity to careers@simplygo.com.sg.

This role might be for you if you have:

Meticulous and detail-oriented with strong numerical accuracy.

Confident and professional in handling outbound callback communications with customers,

including discussions involving rejected claims.

Prior experience in number-driven roles is preferred.