Customer/Technical Support Associate
Location : Orchard - Near Somerset MRT
Working hours : Monday -Friday, 9.00am-6.00pm
Salary (commensurate with experience): Up to $3400+ 1 month completion bonus + 14 days annual leave + Medical reimbursement + 2 days Family Day
Duration : 1 year contract - convertible or renewable
Industry : Power Generation
Main Responsibilities:
Coordinate with vendors for meter installation arrangement
Address customer queries regarding metering concerns
Attend to and troubleshoot any metering faults
Investigate site abnormalities resulting from power surges or drops in energy consumption
Perform meter accuracy tests upon customer request
Follow up on meter readings not obtained by vendors or the Automatic Meter Reading (AMR) system
Process daily tasks though the K2 workflow and coordinate with vendors for subsequent periodic meter readings or installations
Communicate with SP Group regarding customer inquiries related to metering and replacement of faulty meters
Manage meter inventory
Requirements:
Diploma or Higher Nitec in Electrical or a relevant engineering field
Fresh Graduates are welcome to apply
Proactive and self-motivated
Strong customer service and communication skills
Prior experience in meter management is advantageous but not mandatory
Email to joie@searchpersonnel.com.sg
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