12/18 Months Customer Service Agent, Call Centre (Central/East Area)
Mon-Fri: 9am-6pm
Job Responsibilities:
Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
Ensure effective and timely follow-up as promised to customers.
Alert management of issues and concerns that require escalation for complete resolution.
Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
Requirements:
Preferably ‘A’ Levels or Diploma holder with relevant working experience.
Previous experience within insurance industry welcomed.
Good interpersonal and communication skills.
Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking customers.
Singaporeans only.
WhatsApp: wa.me/6596892303
Wang Chloe | R23118712
RecruitFirst Pte Ltd (13C6342)
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