Job openings for customer service and supervisor


Job Description

Opportunity

Shift work between Mon to Sun: 7am to 7pm / 7pm to 7am

East | Changi Airport

1-year renewable contract & completion bonus

Gross Up to $3000

Job Responsibilities

Supervise and manage frontline staff, including scheduling, performance, and service standards.

Handles any escalation and service recovery.

Manage driver queues and assign bookings efficiently.

Support remote passenger enquiries and bookings via video concierge.

Ensure smooth traffic flow and sufficient vehicles to meet demand 24/7.

Oversee holding areas and enforce driver compliance.

Register and maintain records of GTC drivers accurately.

Requirements

Prior experience in supervisory positions preferred

Prior experience as a Concierge / Receptionist / Admin Assistant would be an advantage

Strong interpersonal skills, preferably bilingual

Service-oriented, able to effectively serve passengers and answer any enquiries in a professional manner;

Proficiency in operating relevant systems, including but not limited to booking applications

Ability to handle monetary transactions accurately and responsibly, including the use of POS terminals and issuing receipts where required

To Apply

Click apply & send in your resume to zhicheng.wong@adecco.com

*Kindly note that only shortlisted applicants will be contacted.


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