Job Description :- 

• Oversee day to day restaurant operations

• Analyse service quality and customer satisfaction

• Ensure customer satisfaction through promoting excellent service

• Respond to customer complaints with tact and professionally to manage customers' expectations.

• Ensure the adherence of restaurant standards, service benchmarks and company rules and regulation

• Ensure compliance with sanitation and safety regulations.

• Control operational costs and identify measures to cut waste.

• Taking instructions from Headquarters and execute policies and protocols that will maintain future restaurant operations

• Lead team to implement change

• Ensuring sufficient staffing for Daily Operations

• Train new and current employees on any SOPs and best customer service practices.

• Provide leadership and team building for staff

• Create and maintain the staff schedule and track tardiness and absenteeism

• Provide regular feedback to staff to improve productivity and efficiency

• Interview potential new hires when necessary.

• Handle dispute and disciplinary matters at store level

• Responsible for team motivating and forging a performance driven team.

• Conduct staff performance assessment process

Job Requirements :- 

Education:

• Diploma in Food & Beverage Services Management or equivalent.

Qualification

• Excellent interpersonal and customer service skills.

• Comfortable working long shifts if required and on weekends and PHs

Interested applicants please share your updated resume to snow.hnin@manpower.com.sg or whatsapp to +6596476119.

Snow Hnin Witt Yee (R1983134)

Manpower Staffing Services (S) Pte Ltd

EA License No: 02C3423