Customer Service Executive (Central / up to $3000) VA

Description:

- Basic up to $3000

- Central area location

- 10am - 7pm (including weekends)

Jobscope:

Customer Service:

- Manage high volume of phone calls, online platform and social media and provide response to all while - maintaining high quality of services and performance standards.

- Answer enquiries and provide information pertaining to queries, complaints and feedback

- Schedule appointments for customers who inquire.

- Handle customer complaints and ensure timely resolution within required guidelines.

- Ensure optimal level of customer satisfaction at all times

- Escalate and work with various team for complicated issues, and ensure issues are resolved properly

- Provide ideas to improve customer experience

- Continuously aim to provide a satisfactory response to guests in accordance with key performance indicators.

- Daily report to be submitted and tally daily

Ecommerce:

- Manage daily orders in detailed manner without any errors.

- Provide Customer Service via Email by answering all customer emails in timely manner.

- Ensure parcel is packed nicely and arrange for delivery vendor for pick up

- Liaise with Lab and shops for stock and lenses arrangement

- Ensure sales are tally with the daily sales

- Liaise with customers via email or message for updated prescription

Requirements:

- At least 2 years working experience in customer service and communication roles in a fast-paced environment

- Excellent written and verbal communication skills

- Hands-on, a multi-tasker who is detailed, patience, analytical and a problem solver

- Able to work on weekends and public holidays

- Comfortable working over the weekend

**We regret to inform that only shortlisted candidates would be notified

Interested applicants may send their resume to apply58@talentvis.com or click APPLY NOW

Talentvis Singapore Pte Ltd | EA License No: 04C3537

EA Personnel Name: Ang Vin Ni | EA Personnel No: R24123880